User talk:Duggabe: Difference between revisions

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== Analysis of Zammad helpdesk software ==
= Notes on revision / update of UHD and GNU Radio install docs =


Our intended use of the Zammad software is to handle all emails received by <code>grcon@gnuradio.org</code>, <code>tickets@gnuradio.org</code>, and <code>sponsor@gnuradio.org</code>. It assigns a ticket number to each initial customer interaction and tracks the progress of the response, keeping subsequent emails within the same ticket as a "thread".
== Documents affected ==


=== Configuration and Use ===
* [[LinuxInstall#From_Source]]


==== Overview Selection Panel ====
* AN-445 https://kb.ettus.com/Building_and_Installing_the_USRP_Open-Source_Toolchain_(UHD_and_GNU_Radio)_on_Linux


The area of the Overviews screen which selects what emails to display currently combines four different filters into one:
* [[Draft-AN-445]] (GNU Radio version)
* Email source (grcon, tickets, or sponsor)
* STATE (new, open, closed, pending)
* All
* Assigned to me


This leads to at least 14 selections. This is not ideal (in my opinion), but can be used for initial trials. A better solution would be to have two or three dropdown menus to do the selection (or maybe Github issues selection style).
== Reference information ==


==== Tags ====
* https://wiki.gnuradio.org/index.php?title=Talk:Draft-AN-445#Proposal_for_section_%22Installing_the_latest_UHD_toolchain_and_GNU_Radio_on_Ubuntu%22
 
If Tags must be selected from a pre-defined list, more options need to be defined.
 
=== Success Requires Full Participation ===
 
For the Zammad software to work for us, every person who processes email for any of the sources (grcon, tickets, or sponsor) must have full read and write privileges, and <b>MUST USE ZAMMAD instead of direct access to the Gmail interface.</b> Mixing the two would lead to confusion and lack of coordination.
 
=== Path Forward ===
 
I propose that I be given 'admin' privileges to create a workable configuration for further testing and evaluation.

Latest revision as of 01:42, 27 June 2024

Notes on revision / update of UHD and GNU Radio install docs

Documents affected

Reference information

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