User talk:Duggabe: Difference between revisions

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== GRCon23 A/V requirements ==
== Analysis of Zammad helpdesk software ==


The emphasis of our GNU Radio conference is placed on the in-person presentations, sponsor exhibits, and personal contacts among the attendees. Live streaming is also provided to allow those who cannot attend in person and those in other time zones to participate virtually, but is lower priority.
Our intended use of the Zammad software is to handle all emails received by <code>grcon@gnuradio.org</code>, <code>tickets@gnuradio.org</code>, and <code>sponsor@gnuradio.org</code>. It assigns a ticket number to each initial customer interaction and tracks the progress of the response, keeping subsequent emails within the same ticket as a "thread".


=== Arizona Ballroom ===
=== Configuration and Use ===


All of the Main Track presentations will be in the Arizona Ballroom.
==== Overview Selection Panel ====


==== Video sources ====
The area of the Overviews screen which selects what emails to display currently combines four different filters into one:
* Email source (grcon, tickets, or sponsor)
* STATE (new, open, closed, pending)
* All
* Assigned to me


* presentation of PDF or PowerPoint slides controlled by speaker at podium
This leads to at least 14 selections. This is not ideal (in my opinion), but can be used for initial trials. A better solution would be to have two or three dropdown menus to do the selection (or maybe Github issues selection style).
* presentation of JPG or PNG sponsor slides during breaks and lunch (continuous rotation)
* presentation from presenter's laptop at podium needed for live demos (low percentage of total)
* (1) fixed position camera pointed at stage and zoomed in just enough to cover where the speaker can move, so that a cameraman isn't needed


==== Audio sources ====
==== Tags ====


* mic at podium
If Tags must be selected from a pre-defined list, more options need to be defined.
* (2) hand-held wireless mics
* sound from presenter's laptop for live demos
* background music for sponsor slides (live streaming only)


==== In-room displays ====
=== Success Requires Full Participation ===


The in-room screens will show the presentation slides, and during breaks and lunch, the sponsor slides. The camera image is not displayed on the screens.
For the Zammad software to work for us, every person who processes email for any of the sources (grcon, tickets, or sponsor) must have full read and write privileges, and <b>MUST USE ZAMMAD instead of direct access to the Gmail interface.</b> Mixing the two would lead to confusion and lack of coordination.


It is desired to have automatic open captions on one of the two displays in traditional TV format (three lines, white text on black background).
=== Path Forward ===


* (2) Projectors on cart/stands
I propose that I be given 'admin' privileges to create a workable configuration for further testing and evaluation.
* (2) 9x16ft screens
* confidence monitor for presenter
 
==== Live streaming ====
 
* The entire day's program will be live streamed with (YouTubes) automatic live captions to GNU Radio's YouTube channel. See [https://www.youtube.com/watch?v=e6eQ2LpjF_0 GRCon22 Keynote] for an example from GRCon22.
* Local recording of the live stream content (used for post-production).
 
==== Facilities ====
 
* Power to every table - e.g. 8+ outlet powerstrip
* Shared Internet for attendees over WiFi
 
=== Exhibition hall ===
 
Sponsors will be provided a 10ft wide, 8ft deep booth space. It is estimated that there will be 12 sponsor booths. Each should contain:
* 6ft table
* (2) chairs
* power
 
Some sponsors may request a desktop HDMI monitor fed by their computer.
 
=== Workshop 1 ===
 
Workshop 1 will be set up as a classroom.
 
* (1) HDMI projector
* (1) 100in screen
* Podium for presenter
* mic at podium
* (1) hand-held wireless mic
* room speakers
* camera for recording session locally (no live streaming)
 
=== Workshop 2 ===
 
Workshop 2 will be set up as a classroom.
 
* (1) HDMI projector
* (1) 100in screen
* Podium or table for presenter

Latest revision as of 16:53, 19 February 2024

Analysis of Zammad helpdesk software

Our intended use of the Zammad software is to handle all emails received by grcon@gnuradio.org, tickets@gnuradio.org, and sponsor@gnuradio.org. It assigns a ticket number to each initial customer interaction and tracks the progress of the response, keeping subsequent emails within the same ticket as a "thread".

Configuration and Use

Overview Selection Panel

The area of the Overviews screen which selects what emails to display currently combines four different filters into one:

  • Email source (grcon, tickets, or sponsor)
  • STATE (new, open, closed, pending)
  • All
  • Assigned to me

This leads to at least 14 selections. This is not ideal (in my opinion), but can be used for initial trials. A better solution would be to have two or three dropdown menus to do the selection (or maybe Github issues selection style).

Tags

If Tags must be selected from a pre-defined list, more options need to be defined.

Success Requires Full Participation

For the Zammad software to work for us, every person who processes email for any of the sources (grcon, tickets, or sponsor) must have full read and write privileges, and MUST USE ZAMMAD instead of direct access to the Gmail interface. Mixing the two would lead to confusion and lack of coordination.

Path Forward

I propose that I be given 'admin' privileges to create a workable configuration for further testing and evaluation.

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